ETOM

There are many techniques that can be used to decompose a process in its constituent activities. Which of these is not generally used?. Lifecycle patterns. Semantic analysis. Fundamental analysis. Sequence analysis.

In a RASCI analysis which of these is correct. Responsible: the individual(s) who perform an activity. There has to be more than one. Responsible: the individual(s) who perform an activity. There can be only one. Accountable: the individual(s) who are the owners of the process. There can be many. Accountable : the individual who is the owner of the process. There can be only one.

Considering process framework conformance, which of these is not a type of conformance?. Certified Product. Certified Company. Certified Implementation. Certified Solution.

What is FAB?. Fulfillment, Assignment and Billing. The three vertical groupings within Strategy & Commit. Three level 0 areas. None of the above.

Which of these is an eTOM weakness. It costs too much to implement. It only focus on IT processes. Process development is directed by member’s interest/need. The framework changes too quickly.

What is not Business Process Framework. A standard structure, terminology and classification scheme for business processes. A hierarchical catalog and classification scheme of the key business processes. One of the frameworks within Frameworx. The first framework you must implement.

What eTOM domains are common with TAM & SID?. Product. Customer. Resource. All of the above.

Where is the zone that divides the customer facing processes from the resource facing processes?. Between the level 0 areas. In the Service domain. In the Customer domain. In the Product domain.

Which of these is not an eTOM key use?. As a task checklist. To identify how an organization actually works in terms of processes. To define the information that flows among processes. To improve the way things are done.

Which of these is not a Business Process Framework benefit?. A uniform way of recording processes. It helps to reduce operational costs. Important attributes that are associated with processes can be recorded and made available to others. Ensures project planning time reduction.

One of the purposes of Business Process Framework is. Moving from a disorganized environment to one based on a recognized standard. Reduce staff. Diversify business. Brand positioning.

Which of this is not a business driver? The need to…. Make the business more efficient. Share the vision of business goals throughout the organization. Facilitate and lower the risk for outsourcing and partnership. Have the most innovative technology.

What can the Business Process Framework do for the enterprise?. Solve problems by understanding who does what, where and when. Optimize your organizational structure, using a RASCI analysis. Scope projects in terms of the tasks to be completed. All of the above.

What is RASCI analysis for?. To determine the exact cost of each activity. to identify ownership of each task / group of tasks as a means of re-allocating ownership. To decompose all processes in tasks. To decompose only core processes.

What are the downsides of document process flows starting from zero?. Little commonality amongst the recorded flows. Possibility of unknown duplication, the same process with different names. Duplicate flows that do not have the same goals. All of the above.

What techniques help to determine the AS-IS?. Define flows from zero. Top-Down. Bottom-Up. Top-Down or Bottom-Up.

The Product Conformance. Is focused on a supplier’s product processes and interfaces. Is focused on solution interfaces and processes. Is focused on service provider organizations and processes. Is focused on digital services implementations.

The decomposition technique helps to. Decompose generic process framework processes into specific company processes. Catalogue just the operational tasks within the enterprise. Catalogue just the planning activities within the enterprise. Determine how long lasts each task.

The Lifecycle patterns analyze what types of entities. Task oriented, process oriented, and activity oriented. Tangible oriented, intangible oriented, and activity oriented. Tangible oriented, intangible oriented, and task oriented. Product oriented, service oriented, and resource oriented.

eTOM is focused on what type of flows?. Information flows. Process flows. Material flows. Financial flows.

A process flow.. 1. Has a goal 2. Has specific inputs & outputs 3. Always delivers a business goal 4. May affect more than one organizational unit 5. Only affects one organizational unit. 1 & 2. 1, 2 & 4. 1, 2 & 3. 2, 3 & 5.

The Implementation Conformance. Is focused on product interfaces and processes. Is focused on solution interfaces and processes. Is focused on service provider organizations and processes. Is focused on digital services implementations.

Which is a strength of Business Process Framework?. It is a complete view of the business processes flows. It is a circular lifecycle. It is a complete view of the processes used within an organization. The documentation updates are always complete.

What statement is not correct? Business Process Framework…. Includes a Top-down business-driven perspective. Represents enterprise processes directly. Needs to link with underlying business support (IT, network, etc..). Is a reference model and common vocabulary for all the information required to implement Business Process Framework processes.

There are…. SIP processes, Operation Processes, and Enterprise processes. SIP processes, Operation Processes, and FAB processes. SIP processes, FAB Processes, and Enterprise processes. FAB processes, SIP Processes, and TAM processes.

Market & Sales, Product, and Customer domains are…. Resource facing. Customer facing. Just Product and Customer domains are Customer facing. None of the above.

Level 2 Processes…. Are core processes. May be core processes or task processes. Are task processes. None of the above.

Engaged parties are. External organizations and people that support resources. External organizations and people that make up the value fabric of service delivery including customers. External organizations and people in the sales planning. External organizations and people that make up the value fabric of service delivery excluding customers.

One of these statements is not correct. Mapping an organization processes to eTOM can help to: Define the best product to increase market share. Remove duplications. Identify gaps. Manage mergers. Assess potential providers or partners.

One of these statements is not correct. Mapping an organization processes to eTOM can help to: Correct the behavior of people who do not follow the existing processes. Prepare for conformance testings. Manage mergers. Assess potential providers or partners.

RASCI acronym means…. Responsible, Accountable, Support, Consult, Inform. Responsible, Accountable, Supporting, Consulting, Informing. Responsible, Accountable, Supporters, Consulting, Informed. Responsible, Accountables, Support, Consult, Inform.

Which of the following statements refers to a correct Business Process Framework concept. Overlapping processes are ok as long as everyone knows about them. Process duplication is ok as long as the processes are not duplicated within a single department. Using the same process in different departments for different purposes is perfectly acceptable. Having each process clearly identified and defined will lead to a more efficient business operation.

Which of the following is true. Process framework conformance guarantees compliance with the process framework. There are four types of Process Framework conformance. Both organizations and software can be assessed for process framework conformance. Process framework conformance also guarantees conformance to the Information framework.

Which is the BEST way to determine the as-is situation?. Top-down. Bottom-up. Middle-out (top-down and bottom-up together). Any of the above; whatever works in the circumstances.

Which of these statements is true?. The Service domain includes Customer facing and Resource facing processes. Level 4 processes capture the flow of their parent level 3 processes. Enterprise domain processes are used only at “Head Office”. At level 0, 1, & 2 the process framework is static, below that it becomes dynamic and represents process flows.

Problem Handling & Bill Inquiry Handling level 2 core processes belong to which domain?. Market_sales. Product. Customer. Service.

Which of these is neither an operational nor a business driver for using the Process Framework?. Make the business more efficient. Make the business more agile. Create a future-proof master plan. Define the best organization structure for the enterprise.

Which of the following is not a valid objective of using the process framework for impact analysis?. We improve change management processes. We consider the likely effect on other processes, before we make any changes. We make a better personal impression on our colleagues and bosses. We improve cost control.

when considering process element descomposition, which of the following is a correct statement. Sequence diagrams can only be used and understood by UML experts. Lifecycle analysis can only be used on Product Lifecycle processes. An important technique mentioned but NOT explicitly mentioned is that of “speaking to the people”. Decomposition must stop at Process Framework level 4.

Which of the following statements is correct? When decomposing a process element…. The naming convention is not important. Be careful not to disgress and record tasks that are not part of the higher level element being decomposed. You are creating a workflow. All of the sub tasks must be implemented.