ETOM fundamental

Which of these is a major benefit of mapping an organization’s processes to the framework?. It can identify gaps and overlaps. It is a condition of joining the TM Forum. It provides pre written descriptions of tasks that the organization can re-use. It identifies areas where processes cost too much.

“Problem Handling” belongs to which vertical process category in the Business Process Framework?. Operations Support and Readiness. Infrastructure Lifecycle Management. Assurance. Product Lifecycle management.

Which Business Process Framework core process (s) are principally involved in directing a field workforce?. Workforce Strategy (within Human Resources Management). Workforce Management (within Operations Support & Readiness vertical). Workforce Deployment (within Human Resources Management). All of the above.

The core process “Selling” belongs to which Domain?. Market_Sales. Customer. Resource. Service.

Which of the following core processes is part of the “Fullfilment” vertical process grouping?. Service Quality Management. Resource Performance Management. Party Order Handling. Service Guiding & Mediation.

Which of the following does the Business Process Framework directly include?. Allocation of process responsabilities within the organization structure. Design of management systems. Partitioning of management solutions. None of the above.

If an enterprise decides to design and angineer a fix for a software bug in an already-released product, which of the Business Process Framework would be the focus of the activity? i. Strategy Infrastructure and Product (SIP) Category ii. Operations (Ops) Category iii. Enterprise Domain. i. ii. I and ii. Ii and iii.

Which is the role of the Strategy Infrastructure and Product (SIP) process grouping within the Business Process Framework?. Defines how the enterprise sets overall high level direction for its business. Defines how the enterprise operate its business on a day-to-day basis. It defines how the enterprise identifies and plans to support its products. None of the above.

How could the Business Process Framework help to improve communication and agreement within an enterprise, and/or with external organizations?. A common terminology. A neutral view of processes. A base for company-specific process definition. All of the above.

The Business Process Framework can be used to represent. Telecom company. Service Provider. Telecom Service Provider. Any of the above.

Which of the following processes is NOT part of the “Product Lifecycle Management” vertical process grouping?. Sales Development. Order Handling. Party Engagement Development & Retirement. Product Marketing Communications & Promotion. The Service Domain.

“Service Guiding & Mediation” is a Level 2 Core Process in which vertical process area?. Infrastructure Lifecycle Management. Fillfiment. Billing & Revenue Management. Assurance.

How does the Business Process Framework relate to the structure of an organization? That is, various Departments, Business Units boundaries and scopes?. It defines a particular organizational structure. It supports a number of recommended organizational structure. It applies in some but not all organizational structure. It is neutral on the organizational structure.

Where does “Workforce Management” belong in the Business Process Framework?. Customer Domain. Service Domain. Resource Domain. Engaged Party Domain.

In the Enterprise Domain, which of these statements is correct?. There are seven process groupings. There are seven core processes. Product Lifecycle Management is a process grouping. These processes only apply to very large organizations.

Which of these statements is correct? When using Frameworx to help in a project…. The Business Process Framework is the only way to start. The Business Process Framework and the Information Framework have to be used together. The Architecture has to be in place before you can start. The start point can be any of the frameworks.

Which of these is correct?. Semantic analysis is the best way of decomposing a process. Semantic analysis is the only way to decompose a process. Semantic analysis is just one way of decomposing a process. Semantic analysis is the method used to determine process flows.

Where does “Revenue Assurance Management” belong in the Business Process Framework?. Product Performance Management in the Product Domain. Enterprise Risk Management in the Enterprise Domain. Bill Payments & Receivables Management in the Customer Domain. Party Settlements & Payments Management in the Engaged Party Domain.

Which of these Level 2 processes does NOT span all three vertical groupings Fullfilment, Assurance, Billing?. Customer Interface Management. Party Interaction Management. Problem Handling. Resource Data Collection & Distribution.

The Core Process “Party Agreement Management” belongs to: Strategy Infrastructure and Product. Operations. Enterprise. Service.

There are many techniques than can be used to decompose a proces into its constituent activities. Which of these is not generally used?. Lifecycle Patterns. Semantic Analysis. Fundamental Analysis. Sequence Analysis.

Which of the Domains is responsible for managing individual items of network equipment like modems?. Product. Customer. Service. None of the above.

What is the role of the Operations (Ops) Category within the Business Process Framework?. It defines how the enterprise sets overall direction for its business. It defines how the enterprise operates its business on a day-to-day basis. It defines how the enterprise identifies and plans to support its products. All of the above.

Which of these statements is NOT correct? When decomposing a process: Semantic analysis is the only acceptable method. The goals of the lower level processes taken together should match the goal of the higher level process. The input of the first lower level process is the same as the input of the higher level process. The activities of the lower level process taken together should match the activity of the higher level process.

Which of these statements is correct? The Business Process Framework…. Can be used to help scope a project. Can be used to help create the Business Case for a project. Can be used to help understand how an Organization works. All of the above.

Which of these does NOT belong in SIP or Operations?. Enterprise Effectiveness Management. Infrastructure Lifecycle Management. Operations Support & Readiness. Strategy & Commit.

There are 4 fundamental flows that exist in an organization. Which of these is NOT one of the four?. Responsibility. Material. Financial. Information.