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TEST BORRADO, QUIZÁS LE INTERESE: ETOM

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Título del Test: ETOM Descripción: ETOM FUNDAMENTAL Autor: anonimo OTROS TESTS DEL AUTOR Fecha de Creación: 14/10/2017 Categoría: Otros Número Preguntas: 40

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Which of the following statement is not correct The Business Process Framework has two main process areas: Strategy and Operations The Business Process Framework has three main level 0 process areas The Business Process Framework has seven vertical process groupings The Business Process Framework has seven level 1 process groupings in Enterprise Management. The core process “Supply Chain Development & Change Management” belongs to Strategy Infrastructure Product Operations Enterprise Management Is not used anymore. The core process “Problem Handling” belongs to Fulfillment Product Assurance Engaged Party. The Service Capability Delivery core process belongs to Fulfillment within Operations Infrastructure Lifecycle Management within SIP Infrastructure Lifecycle Management within FAB Product Lifecycle Management. Which is not a role in the RASCI method: Owner Consult Responsible Support. Where does “Revenue Assurance Management” belong: Customer + Assurance Customer + Billing and Revenue Management Product + FAB None of the above. The Business Process Framework can be used to represent… Telecoms company Service provider Telecoms Service provider Any of the above. Which of the following core process is not part of the “Fulfillment” vertical process grouping Product configuration management Resource trouble management Selling Contact/Lead/Prospect management. What is not an eTOM support method: RASCI matrix Cost analysis Descomposition ROI. Which of the following processes is not part of “Product Lifecycle Management” vertical process grouping Sales Development Order Handling Party Offering Development & Retirement Resource Development and Retirement. How could eTOM help to improve communication and agreement within an enterprise, and/or with external organizations? A common terminology A neutral view of processes A base for company-specific process definition All of the above. Which of these is correct Semantic analysis is the best way of decomposing processes Semantic analysis is the only way of decomposing processes Semantic analysis is just one way of decomposing processes Semantic analysis is the method used to define process flows. A telco network architecture design team is tipically associated with.. Which process? A sub process within Service Strategy & Planning Service Capability Delivery Resource Capability Delivery Resource Strategy & Planning. The Business Process Framework Provides a standard process structure Provides a process classification scheme Enables consistent end-to-end process flows to be created All of the above. If an enterprise decides to design and engineer a FIX for a software bug in an already-released product, which level 0 areas of eTOM would be directly involved? 1. SIP 2. OPS 3. Enterprise Management 1 2 1 & 3 2 & 3. Service Guiding & Mediation is a level 2 process in which process grouping? Service Development & Management Assurance Strategy & Commit Billing & Revenue Management. In the “Enterprise Management” level 0 process area, which of this statements is correct There are seven level 1 process groupings There are seven level 2 core processes Market Strategy & Policy is a level 1 process grouping These processes only apply to a very large organization. Which of these statements is not correct A Service can be a Product A combination of Service and Resource can be a Product Products are what customers buy The terms Service and Products are interchangeable. Which of these statements is not correct. When decomposing a process… Semantic analysis is the only acceptable method The goals of the lower level processes taken together should match the goal of the higher level process The input of the lower levels processes are the same as the input of the higher level process The activities of the lower level processes taken together should match the activity of the higher level process. Which of these statements is correct? The process flows documented in GB921 must be followed Process flows help us to understand how information flows through an organization eTOM is based on process flows GB921E End to End Business Flows document is not mandatory. How does eTOM relate to the structure of an organization? That is, various departments, business units boundaries and scopes? It defines a particular organizational structure It support a number of recommended organizational structures It applies in some but not all organizational structures It is neutral to organizational structures. Which of these level 2 processes does not span all three vertical groupings known as FAB: Customer Interface Management Service Quality Management Resource Data Collection & Distribution Party Interaction Management. Which of these is not a Level 1 process grouping Strategic & Enterprise Planning Product Lifecycle Management Financial & Asset Management Human Resource Management. Which of the following statements is correct. eTOM… Can be used to help scope a project Can be used to help understand how an organization works Is a complete view of the processes used within an organization All of the above. Which of these statements is not correct Processes in the framework appear only once At level 3, all processes are tasks Processes have a unique name At level 2, no process is a task. Which core process is principally involved in directing a field workforce? Workforce strategy Workforce management Workforce deployment All of the above. There are 4 usual types of flows that exist in an organization. Which of these is not one of those? Responsibility Material Financial Information. Which of these is correct? You have to apply eTOM from the top down Business Process Framework can be used whenever it makes sense to use it You have to apply eTOM from the bottom up at the same time. What is the role of the SIP process grouping within eTOM? It defines how the enterprise sets overall high level direction for its business It defines how the enterprise operates its business on a day-to-day basis It defines how the enterprise identifies and plans to support its products None of the above. Which of the Operations Level 1 process groupings is responsible for managing individual items of network equipment like modems? Resource Management & Operations Resource domain Service Capability Delivery Product Support & Readiness. How many domains are in the framework? 8 7 9 6. What are two reasons why an enterprise should not just use process flows as a process model? Overlapping processes and flows that are not reusable There is nothing incorrect about this Little commonality among the recorded flows and difficulty in classifying processes into a related group, such as a core process Duplicate flows that do not have the same goals and dissatisfied managers. What are the three key concepts that make up the structure of the framework? Vertical process groupings, core processes, and tasks Domains, core processes, tasks Domains, vertical process groupings, tasks Vertical process groupings, core processes, tasks. What are two things that the framework includes? A standard process classification scheme and application definitions Standard terminology and interface definitions A standard process structure and process definitions Example process flows and component definitions. What is the difference between a core process and a first level task process? There is no difference Only the naming convention A core process can cross domains, while a first level task process cannot A core process manages the lifecycle of a key business entity while a first level task process typically manages a single state in the lifecycle of a key business entity. What is the Support responsibility in RASCI analysis? Support assists the Accountable role Support is consulted by the Responsible role Support assists the Consulted role Resources allocated to Responsible. Unlike Consulted, who may provide input to the task, Support will assist in completing the task. How can the framework be used to manage Key Performance Indicators (KPIs)? Map the KPIs to domains Associate KPIs with a process flow and processes in the flow. Test them using a process simulation tool and continue to analyze the KPIs after the process is implemented. Associate KPIs to a applicable vertical process groupings Include KPIs in processes’ extended descriptions. What are some of the uses of the framework? Developing process flows, defining project scope, identify roles that carry out tasks Developing process flows, defining project scope, increasing enterprise revenue Procurement request support, managing key performance indicators, define organization boundaries Plan, design, test, and deploy applications, transform business processes, role/organization role mapping. What are two reasons why an enterprise should use the framework to focus process related discussions? There is nothing to guarantee that all processes are considered and using the framework is the only way to focus discussions Using the framework is the only way to focus discussions and keeping discussions from becoming unfocused and wandering off in different directions Reducing the reliance on the subject matter expertise of members of a team assembled to solve the problem and keeping discussions from becoming unfocused and wandering off in different directions Reducing management time and cost associated with process related discussions. How can the framework’s processes be used to develop use cases? The process name can be used as the name of a use case and the brief and extended descriptions can be used for a use case’s brief and extended descriptions, and a process’ sub-processes can be used to define a use case’s steps A process’ sub-processes can be used to define a use case’s steps The brief and extended descriptions can be used for a use case’s brief and extended descriptions The brief and extended descriptions can be used for a use case’s brief and extended descriptions The process name can be used as the name of a use case.

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