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1) What is a benefit of Pega Platform™ low-code development?. Pega Platform makes low-code development easy for very simple applications only. The Pega Platform user interface allows only low-code users to build applications. The Pega Platform low-code development tools create the code for you. Pega Platform low-code development increases both productivity and IT involvement.

2) Drag the development approach from the bottom to align with the correct description box on the left. Create an application with a one-size-fits-all approach where large teams of developers build proprietary solutions. Collaborate with stakeholders in a common visual language allowing you to focus on business logic. Use omni-channel development capabilities to unify development activities for all required channels. Build a mobile and web-based request system, with notifications for collaboration, and SLA tracking to ensure that work is done on time. Build integrations to external systems to obtain the data and graphically map that data into your application for a holistic view.

3) Drag the studio name from the bottom to the Pega Platform description with which it aligns. Technical administration, background processing, and monitoring. Low-code/No-code application development. Advanced application configuration beyond App Studio. Applications powered by built-in decisions and AI.

4) In Constellation, which of the following contains the most critical information about a case?. Summary panel. Collaboration area. Global navigation. Utilities.

5) Which two of the following options are principles of App Studio? (Choose Two). Add value as fast as possible. Replace OOTB elements and default settings. Contextualize the user's needs. Begin with details to build the big picture.

6) Which two of the following options describe modular design? (Choose Two). An application-building development environment that uses graphical user interfaces. An approach that allows users to learn the meaning of discrete elements on the screen so that they can be reused in multiple contexts. A prescribed presentation layer with information architecture, interactions, accessibility, and data visualizations. Designing for more than one screen (such as mobile or desktop) to allow for functional essentials of the system to work properly. Building on a series of components to create models of an application prior to launch.

7) Which four of the following terms describe a design system? (Choose Four). Shared library of UX patterns. Low-code App Studio. Toolkit of design components. Presentation layer. AI-driven imagery. UX builder kit.

8) Which of the following is a specific advantage of Pega Constellation?. Pega Constellation embraces modular design. Pega Constellation focuses primarily on B2C use cases. Pega Constellation is used in a single business context. Pega Constellation is designed so that users can interact with business objects on multiple tabs.

9) Which of the following definitions best describes low-code?. A "builder kit" that is composed of a shared library of UX patterns, made up of components that provide a highly consistent user experience through a systematized collection of design rules and patterns. An application-building environment where users sketch out the details of an application first, then add higherlevel concepts. An application development environment that uses graphical user interfaces, visual metaphors, and form configuration instead of traditional hand-coded computer programming. An application building environment where users sketch out the highest-level concepts of the application and add details later.

10) Case life cycle design is a model to ______________ and _______________. define a structure to create, process, and resolve work. define how work is completed for each specific customer request. define the user interface appearance. define processes and steps to implement the three necessary stages of work.

11) When modeling the life cycle of a case, stages represent a _______________ or a _________________. transfer of authority. significant change in the status of a case. time period for a process to complete. subset of data used to resolve a case.

12) Which is a benefit of using multi-step forms?. Multi-step forms help a single user complete complex task by presenting multiple screens in a logical sequence. Multi-step forms provide a way to add an assignment that is preconfigured with one or more actions that users can take to a process. Multi-step forms help you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step. Multi-step forms provide an easy way to add a step that is preconfigured with functionality to a process, such as sending an email.

13) When modeling the life cycle of a case, alternate stages ________________________ and ________________________. represent exceptions to the normal course of events. can be reached by user action at runtime only. can be sequenced into primary stages. represent a separate, but related, business transaction.

14) Which of the following scenarios applies to case life cycle design?. A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account. A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation. An online retailer creates three separate Pega Platform™ applications to handle purchase orders. One application manages customer orders from the website of the business. In the second application, the warehouse team checks inventory and packages the item for delivery. The business uses a third application to manage shipping from a third-party delivery service. A farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers.

15) Which two of the following methods can you use to configure one stage in the case life cycle to advance to the next? (Choose Two). Configure automatic stage transitioning in the stage contextual property panel. Configure the stage to resolve the case in the stage properties pane. While running a case, use the Actions menu to change the stage. Add a Change Stage step.

16) In which situation is it appropriate to use a multi-step form?. A course selection case requires university students to choose courses they are interested in taking. Their academic advisor must approve their proposed schedule. An onboarding case requires an IT member to set up the hardware for a new hire and a facilities member to set up the desk of the new hire. An employee’s manager, senior manager, and director must review an expense report. A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter.

A Microjourney is a small part of the overall customer journey. The Microjourney focuses on accomplishing multiple goals. True. False.

18) The Integration Designer and Integration Map for a Health application is displayed below. Drag the data object name to the appropriate location in the Integration Map. Health applications. Robotics. Plan beneficts. Customer.

19) How do data records relate to an application?. Data records must be stored using a database table for local data storage. Data records provide access to data that is used to process cases but is not part of an application. Data records and data objects share the same role, which is to provide structure for data pages. Data records direct how an assignment moves forward.

Drag the words below into the correct boxes. You can view and modify the data model from the_______. The ___________ is a visualization tool that shows the relationships between data objects, data pages, and systems of record.

Case ID, Update Operator Name, and Create Date/Time are system fields. Which of the following three actions can you perform in the Visual Data Model? (Choose Three). Add a new field. Delete the Update Operator Name field. Edit the Phone number field. Edit the Case ID field. Delete the Email address field.

Which two components do you need to model data? (Choose Two). Administrator accounts for everyone that contributes to the data model. Data objects. External databases to store data. Fields.

Drag the terms from the bottom to best complete the sentence. In a Vendor_________. , a__________ contains values for the vendor ID, vendor name, and vendor address. The _______ links the vendor data to an external system of record.

A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations (*, /, +, -). .SubTotal ____ .Tax ____ .ProcessingFee. *. /. +. -.

As part of an insurance claim case type, when field service agents file an assessment, they should select one of ten existing User IDs from a group of claim representatives. What type of field type do you configure to meet this requirement?. Picklist. Boolean. User Reference. Text (single line).

You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list?. Boolean. Text (paragraph). Picklist. User reference.

Which two of the following are use cases for calculated fields configured with functions? (Choose Two). A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter their time worked in each field, the cumulative total calculates in another field. The time worked fields are not stored in a list. A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results. An online ordering application calculates the cost for each item type by multiplying the quantity by the unit price. A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter their time worked in each field, the cumulative total calculates in another field. The time worked fields are stored in a list.

Which two options are available when configuring a view? (Choose Two). Create a new data object. Reuse saved views. Create a new field that uses a calculation function. Add new fields to the view.

You are designing a customer support request Case Type. The Case Type must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure? Drag the Case Type or data object name from the bottom to the appropriate location in the data hierarchy. Case type. Data object. Data objects.

An airline reservation Case Type displays various flight options. Users see potential flights, identified by the flight number, airport codes, and flight price. The Case Type also displays the flight that you select. Which options are data objects and which are individual fields? Drag the items on the bottom to the appropriate drop zone. Field. Data object.

Which statement about single record and list of records data relationships is true?. A single record data reference can include list of records data references, but a list of records data reference cannot include single record data references. A single record data relationship stores data. A list of records data relationship does not store data. A single record data relationship establishes a single entity grouping together related fields. A list of records data relationship establishes a list of entities grouping related fields. A data object can be used to establish either a single record data relationship or a list of records data relationship, but not both.

In a pet registration Case Type, users must enter the name of the pet in a data object. What field type do you configure to reference this information?. Query. Data reference. User reference. Embedded data.

Drag the terms from to best complete the sentence in the correct order. The _____ field type defines a field to access data stored in a data page. The _________ field type defines a field to access data users supply in the Case. Embedded_data Query.

What type of step typically requires contextual instructions?. Send email. Create case. Change stage. Collect Information.

A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?. Case status updates at the end of the process containing the step. Case status updates at the end of the step. Case status cannot update automatically. Case status updates at the beginning of the step.

Select the correct answer. Adding instructions to a case describes to users the action to take in a step. Adding instructions to a step describes to users the action to take in a step. Adding instructions to a step describes to users the action to take in a process. Adding instructions to a process describes to users the action to take in a step. Adding instructions to a case describes to users the action to take in a process. All the answers are correct.

A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?. Route the assignment based on appraiser skills. It is not possible to support this requirement. The router must define a specific work queue. Route the assignment to the correct work queue based on business logic. Route the assignment based on an appraiser role.

Drag the term from below to best complete the scenario in the correct order. A senior engineer approves application updates that are specific to mobile deployments. Anyone on the engineering team can approve other application updates. Approval assignments for the senior engineer are routed to the user's _____________ and other approval assignments route to the team's ______. work_queue worklist.

Drag the phase from the bottom that best complete the sentence. The primary purpose of a service-level agreement is to help ensure timely completion of wok. The primary purpose of a service-level agreement is to help ensure timely completion of work. The primary purpose of a service-level agreement is to help ensure timely completion of word. The primary purpose of a service-level agreement is to help ensure timely completion of world.

A service-level agreement for an assignment describes the following behavior: • Goal: 8 hours and increase urgency by 10 • Deadline: 24 hours and increase urgency by 20 If the initial case urgency is 10, what is the assignment urgency 26 hours after the case reaches the assignment?. 40. 20. 60. 10.

Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?. Route the assignment to the user. Route the assignment to the user’s work queue. Route the assignment to the user’s work group. Route the assignment to the user’s manager.

Select the correct answer. The goal mileshouse in a service-level agreement defines that amount of time in which the case or step should be completed. The goal milestone in a service-level agreement defines that amount of time in which the case or step should be completed. The goal milestone in a service-level agreement defines that amount of time in which the case or step should be compelted. The goal of El Bicho in a service-level agreement defines that amount of time in which the case or step should be completed.

In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement?. Before the assignment, add a Send Email step. Enable assignment notifications for the case type. Compose email notifications in the assignments. After the assignment, add a Send Email step.

You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. How do you configure your email?. Add the applicant's name, loan office, and loan amount properties. Copy values into the email for the applicant name, loan office, and loan amount. Include a link to the organization's website page so the user can log in and view their loan information. Add placeholder text for the applicant's name, loan office, and amount.

Which two statements identify why you automate correspondence? (Choose Two). Automating correspondence allows you to send timely communication. Automating correspondence allows you to advance the case. Automating correspondence allows for sending consistent information to users. Automating correspondence keeps all interested parties informed of the current case status.