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We should try to sound natural all the time. True or false? Seleccione una: True. False.

Applicants should learn to interpret certain questions. True or false? Seleccione una: True. False.

You should never mention a situation when you failed. True or false? Seleccione una: True. False.

You should lie about your commitment to the post if you intend to stay only for a short time. True or false? Seleccione una: True. False.

Be punctual and polite. True or false? Seleccione una: True. False.

"Why do you want to work for us?" They are actually asking you which TWO things: Seleccione una o más de una: What experience do you have in this field?. How can you contribute to our company's benefit?. What do you know about our company's position in the market place?. What do co-workers say about you?.

"Where do you see yourself in five years time?" What they really mean is: Seleccione una: Is our company part of your long-term plans or is it just a stop-gap?. What do you know about our company's position in the market place?. What kind of salary do you need?. Would you be willing to relocate if required?.

If the interviewers ask you about a situation where you failed,_______________________________to be arrogant or pretend to be perfect. Seleccione una: decide. try not. pretend. you should try.

Interviewers obviously _____that you only apply for a job when you are really interested in it. Seleccione una: determine. assume. decide. find out.

The key for a successful interview is "highlight your _____and those qualities that make you different from other candidates." Seleccione una: shortcomings. weaknesses. strengths. flaws.

There is no need to add a special touch to an apology. True or false? Seleccione una: True. False.

Apology gifts are not expected. True or false? Seleccione una: True. False.

There is no limit to apology gifts. True or false? Seleccione una: True. False.

Poems have long been considered one of the worst ways to apologise. True or false? Seleccione una: True. False.

A poem is enough to express that you are sorry. True or false? Seleccione una: True. False.

Quoting song lyrics improve make your apology. True or false? Seleccione una: True. False.

You can include your apology song on a CD to go along with the apology. True or false? Seleccione una: True. False.

When you use a song to apologise, you don't need to relate the song to the apology. True or false? Seleccione una: True. False.

You can send a card as an invitation for a meeting to apologise. True or false? Seleccione una: True. False.

Adding a little extra to your apologies need careful planning. True or false? Seleccione una: True. False.

A dissatisfied customer who makes a complaint will usually fly again with British Airways. True or false? Seleccione una: True. False.

Both satisfied and dissatisfied customers will fly with BA again in about the same proportions. True or false? Seleccione una: True. False.

About one sixth of BA's satisfied customers defect to other airlines. True or false? Seleccione una: True. False.

Fifty percent of the customers who have problems but do not complain do not intend to use the airline again. True or false? Seleccione una: True. False.

BA gives money to customers if they complain. True or false? Seleccione una: True. False.

Customers are anxious to find out who was responsible for things going wrong. True or false? Seleccione una: True. False.

It is not a good idea to admit to being in the wrong. True or false? Seleccione una: True. False.

It's better to handle the complaint in less than 5 days. True or false? Seleccione una: True. False.

You need to assure customers that the problem is being fixed. True or false? Seleccione una: True. False.

Customers appreciate a nice letter of apology. True or false? Seleccione una: True. False.

What are Paul's and Susan's profession? Seleccione una: He runs a business in Birmingham and she works as a secretary. He is the owner of a company and she is a secretary. He is a business manager and she's a housewife.

What is Paul's opinion about gossip? Seleccione una: Gossip is boring but he usually listens to it. Gossip is a waste of time and it can be dangerous. Gossip is good when it has to be with football, cricket or tennis.

Why does Susan love reading magazines? Seleccione una: Because she likes knowing about other people's life. Because she hates football and this is her only hobby. Because she loves knowing about people misfortunes.

What is gossip for Susan? Seleccione una: It's just a hobby, anything else. It's a good way of spending the afternoon. It's the best thing in the world.

In Susan's opinion, Seleccione una: football and cricket are boring. football and cricket are useless. football and cricket are a good way of spending your free time.